Evaluation

CIPP Three-part series on Conducting High-Quality Customer Surveys:

Webinar 1. Planning a Customer Survey. This webinar outlines the varied purposes of customer surveys, walks participants through the process of planning a high-quality customer survey, identifies some of the common problems related to planning customer surveys, and highlight the benefits of a well-designed customer survey. This webinar is accompanied by Resources on Planning, Designing, and Conducting Customer Surveys.